[Hog Wild]

Originally Posted by PJStyles

Seems I'm not the only one who has had issues with this printer. He claims package was sent on Apr 24th with UPS but never provided tracking number. I followed up last week and doesn't remember me or my order.

Then claims that he found the order and it was deemed lost. He's now reprinting without my permission after I specifically told him to cancel the order if it was lost or if he was forced to reprint the item.

The reality is, he probably forgot about my order altogether, God only knows how because I sent him enough reminders via email to ship the item or to inquire about the status of my order.

Not sure what the outcome of this will be but I will keep you guys informed.

PJStyles

I can do the informing. This is a Canadian order (Which I have all the time, These guys play Cards Like no other! )

I deliver Canadian labels via USPS Global standard. This product was shipped on the 24th and I have the copy of the Custom tracking form in my position. Unfortunetly USPS global shipments cannot be tracked to the door Internationaly. So here is the issue, I worked with PJ weeks before the order. I actually did 2 free sample prints and mailed them to Canada at my own expense so he could see the quality before the order was placed. That is not a Practice I do as I average 8000 labels a day in my Normal Paid Production. But I knew this client was very concerned about the quality and he needed the best custom chips possible. So I worked with him. He received the samples, Loved them and placed the order. I met my delivery time frame but lost touch of the shipment because of the Carrier.

I am taking his word on not recieving the product already and I will reprint the labels, Ship Them Global Priority at my expense ($29) to get him his labels. That is basic Customer Service 101.

I think that is Fair and I have been MORE than Customer service for this Gentlemen. Why do I share this with all of you? We are a family in this forum and you all have the right to know my Business.
I have nothing to Hide.

[midnyte13]

Yo Jason.....

5string will be sending you the artwork for my labels some time this week. I have all the confidence in the world in our fellow CT memeber providing good customer service and product. Its unfortunate that out northern neighbor experienced a delay with his labels bt it looks to like you're doing everything you can. keep up the good work.

[PJStyles]

For the record, I have absolutely no incentive whatsoever to lie about the fact of whether or not I have received the original shipment. I have a 1000 chip Nexgen set, adding another 2,000 labels would be absolutely useless to me. 1000 Chips is more than enough for the types of poker games I have.

That said, there was a lot of confusion in the past 48 hours in the emails exchanged as to which shipment consisted of my order, whether it was lost or not, whether it was even shipped etc. This is not the first time that a shipping issue has arisen from this seller.

HOWEVER, he has offered to ship me another set of labels with a quicker turn around time and tracking number to boot. I suppose this is a viable solution and one that I appreciate. I just wish that the confusion of the past 48 hours wouldn't have taken place ie: Order was lost, No - Order wasn't lost it was shipped but shipment was lost, etc etc...

Nevertheless, I'll be happy once I receive these high quality labels printed on the 1440 resolution printer and will provide feedback on the quality of the labels. Please know that no offence was intended in my replies... but rather it reflected my frustration over the process.

PJStyles

[Hog Wild]

Originally Posted by PJStyles

Nevertheless, I'll be happy once I receive these high quality labels printed on the 1440 resolution printer and will provide feedback on the quality of the labels. Please know that no offence was intended in my replies... but rather it reflected my frustration over the process.

PJStyles

No offense taken. It's business and when ever there is a 3rd party involved it risks issues. But I am happy with USPS and the delivery they do. The volume of orders compared to issues that I have is Very small.

There will be issues if you don't post pics to the forum once you get them..

[Khamprasith]

I ordered digital vinyls from Hog Wild on May 21 and didn't have any news of my order since.

I contacted him twice via e-mail and did not answer. I'm using this forum because it seems that he uses more this forum than its e-mail adress.

I don't wanna make him bad advertising but I just wanna know what is going on with me order.

[Khamprasith]

wow this guy is really unreachable

what a lack of profesionnalism...

looks like I've been ripped off

[Hog Wild]

Try sending a email to Jason@personalpokerchips.com Have never heard from you. You purchased may 21 and your labels were shipped May 30 USPS Global to Quebec.. Well under the estimated ship time given for label production.

I also challenge you to post your chip labels when you receive them so the rest of the chiptalk community can see how bad you were ripped off.

Have a Great day. Go Hurricanes!!

[Matthew]

Keep up the free shipping if and when a recessed faux clay with a new mold happens and you will be very busy.

[Hog Wild]

Already on my Plan. I have heard this is coming and I will for SURE will have some specials for Chiptalk.net users only!!

[Wylecoyo]

Originally Posted by Hog Wild

Already on my Plan. I have heard this is coming and I will for SURE will have some specials for Chiptalk.net users only!!

I don't know, post #16 has me kind of scared. Don't know if I can trust you anymore.


Disclaimer: for those who don't know, wylecoyo has made purchases from Hog Wild on no fewer than four occasions and has received OUTSTANDING customer service, great packaging, and very fast shipping on every order. Order with confidence because you will be well taken care of.




YOU DA MAN!!!!!!!!!!