[imthatguy]

I got this email from them today:

Hello Matthew,


PokerStars has become aware of two players who were recently in
violation of our tournament rules. You were involved in a tournament
in which there was a disqualification. As a result, your finish
position was improved and a WSOP Step 2 ticket has been credited to your
account reflecting the revised standings.

Due to our privacy policy we are not at liberty to identify the
specific event or players in question. After careful review we have
permanently closed the accounts in question. In addition we have
implemented measures to prevent these individuals from playing on the
site using any other account.

The integrity of the games at PokerStars is of paramount importance to
us and we will not abide unfair play in our games. We work hard to
police our games to assure our players of a fair, secure place to
play. In the rare cases where collusion has actually occurred, we
make sure that any players affected are compensated appropriately.

Thank you for your continued play here on PokerStars. Please do not
hesitate to let us know any time we can be of help.


Regards,

RicardoR
PokerStars Support Team


THAT'S customer service. I don't remember anything from the game or making a complaint, and whoop-dee-do Step 2, but it shows they take this stuff seriously. Good one Pokerstars!

[wafflestomper]

Very nice. That definitely give me more comfort playing there.

[links_slayer]

Wow. Very cool indeed. Glad to hear they're doing the right thing here.