Full Tilt Customer Support

BrettButter · #1 (**permalink**) 04-12-2007, 09:52 AM

Has anyone tried e-mailing them with a problem? How long does it normally take?

Poker Stars gets back to you within a few minutes, but it took about a day to get one response from FTP. I sent them a reply to their response, and it has been more than a day since that happened, with no reply from them yet. I'm getting very frustrated with this site..

Every once and a while people here have tournaments there for various things (chip sets, CT TOC, etc.) and I want to get my account set back up to be able to play in things like that. They're not being very helpful!

TheMightyJim2k · #2 (**permalink**) 04-12-2007, 10:07 AM

FTP customer support, especially for problems with account setup or access, is notoriously bad. The only thing I can suggest is to get an account on 2p2 and search out FTPDoug or FTPSean who are FTP reps that post on 2p2's forums. They might be able to help you if things are at a standstill.

sorry for the bad news, but hopefully that suggestion might help. good luck getting it worked out!

dad604 · #3 (**permalink**) 04-12-2007, 04:20 PM

I have only had to email 3 sites.

1. Paradise Poker - response usually within 15 minutes but if not then next day.
2. Party Poker - response next day
3. Pacific Poker - next day

BrettButter · #4 (**permalink**) 04-25-2007, 09:31 AM

Follow up:

After the second e-mail I sent, they got back to me two days later. I replied (immediately) with a scan of my driver's license to confirm identity (and address) - and no answer for about four days.

I sent another e-mail, asking why they hadn't re-activated my account. Another day goes by, and I get a response, saying they hadn't received the scans. I sent them out again (immediately)

Still no reply from that one.

I sent out another e-mail today, asking them to change my e-mail address tied to the account, so I could try sending the image through another e-mail client. We'll see how long it takes for them to reply to that, and do that, if they will even do it.

I'm pretty frustrated with all of this. I'll give it one more e-mail before I go on 2p2 to try and hunt down one of the FTP guys from there. I was saving that as a last resort, because I'm sure those guys don't go on that website to be bothered with work stuff.

TheMightyJim2k · #5 (**permalink**) 04-25-2007, 05:08 PM

Quote:

Originally Posted by BrettButter

Follow up:

After the second e-mail I sent, they got back to me two days later. I replied (immediately) with a scan of my driver's license to confirm identity (and address) - and no answer for about four days.

I sent another e-mail, asking why they hadn't re-activated my account. Another day goes by, and I get a response, saying they hadn't received the scans. I sent them out again (immediately)

Still no reply from that one.

I sent out another e-mail today, asking them to change my e-mail address tied to the account, so I could try sending the image through another e-mail client. We'll see how long it takes for them to reply to that, and do that, if they will even do it.

I'm pretty frustrated with all of this. I'll give it one more e-mail before I go on 2p2 to try and hunt down one of the FTP guys from there. I was saving that as a last resort, because I'm sure those guys don't go on that website to be bothered with work stuff.

you should go there now. they go there only for work stuff. If they can't help you they will get ahold of someone who can. It may not be extremely quick as they are often busy, but if you PM them both it will probably help. They have helped others on those forums in the same spot as you.

FT set them up on there as reps to the 2p2 forums so I would use that as my next move.

BrettButter · #6 (**permalink**) 04-25-2007, 05:24 PM

Quote:

Originally Posted by TheMightyJim2k

you should go there now. they go there only for work stuff. If they can't help you they will get ahold of someone who can. It may not be extremely quick as they are often busy, but if you PM them both it will probably help. They have helped others on those forums in the same spot as you.

FT set them up on there as reps to the 2p2 forums so I would use that as my next move.

Oh, well, good to know then

Thanks, I sent Doug a PM. I appreciate all the help!

BrettButter · #7 (**permalink**) 04-26-2007, 10:00 PM

I think I may as well just hit myself in the balls with a hammer.

I got an e-mail back, with them telling me to change my e-mail address in the account tab.

..

I can't log into my account because it's suspended..

Therefore..

I can't do that.

No reply from Doug on 2+2, no reply from a different e-mail address.

BrettButter · #8 (**permalink**) 05-02-2007, 09:59 AM

Almost a full month later, April 12th to May 2nd.

MY ACCOUNT IS OPEN!

Hooray, right?

Wait, wrong.

I tried logging in. It says my password was invalid. Not a big deal. I clicked on "Forgot Password" - they e-mailed me a temporary password. I put in the temporary password, then chose my new password. "Password or User ID invalid"

Huh? I typed a new password. I know I didn't mistype it, I'm very careful when confirming passwords or e-mail addresses. The box popped back up to put in a new password again. I tried it again. "Internal error, try again later"

grrrrrrr..

I waited a bit and tried it again. Exact same thing. Now I get to deal with support again, yay! Maybe I'll get a reply tomorrow.. or, hopefully specific support areas are more responsive than just the support e-mail address, since they have a seperate one for passwords.