[ACE'S FULL]

Anyone else having problems with FT??? I was sitting at a $5 SnG and cash table and site froze now I cant get back in... WTF!! Will they refund my buy-in on the SnG??

[imthatguy]

Me too, although I was chip leader headsup in a $5+.50 18 man sng. Do they split the top prize, or just lamely refund my buyin?

[ACE'S FULL]

Originally Posted by imthatguy

Me too, although I was chip leader headsup in a $5+.50 18 man sng. Do they split the top prize, or just lamely refund my buyin?

I wish I knew... I wont be upset if the refund the buy-in if they dont man will I be mad!!

[jimmygunz]

i've never had this happen to me with real money on the table, i m pretty sure they refund it. I was only in a small sit n go

[ACE'S FULL]

Originally Posted by jimmygunz

i've never had this happen to me with real money on the table, i m pretty sure they refund it. I was only in a small sit n go

I hope you are right...

[ToddWDraper]

They will either refund your buy in or distribute the prize pool among the remaining players. There are criteria for determining which of these happens, though I don't recall exactly how it works at the moment.

[tomb1]

Yeah, big crash this evening. I was in a tourney, too. Here's what happens:

Rule 31. Occasionally, due to technical difficulties, a tournament may be cancelled. Depending on the tournament's status at the time of this cancellation, Full Tilt Poker will do the following:

31.1. If a tournament is voided before it starts - Players will have their buy-ins and fees returned in the same currency they used to enter the tournament (real money, tokens, etc.), unless they entered the tournament through a satellite, in which case they will be refunded the standard buy-in for the tournament.

31.2. If the tournament had not yet reached the money - All players still in the tournament at the time of the cancellation will be refunded their tournament buy-in and tournament fee. Players will have their buy-ins refunded in the same currency they used to enter the tournament (real money, tokens, etc.), unless they earned their entry through a satellite, in which case, they will be refunded the standard buy-in for the tournament. In addition, the buy-ins of players already eliminated from the tournament will be divided up and distributed to the remaining players, based on their chip counts. Guarantees and money added to the prize pool will not be included in the player payouts.

31.3. If the tournament had reached the money - All players still in the tournament at the time of the cancellation will be awarded with the next guaranteed payout and have their tournament fee returned. In addition, the remaining prize pool will be distributed amongst the surviving players based on their chip counts.

31.4. In a rebuy tournament - the number of rebuys or add-ons a player has made does not affect the payout if a tournament is cancelled. If a tournament has not reached the money, all players will have their initial tournament buy-in and fee returned, as described in bullet 31.2. Rebuys and add-ons will not be refunded. If a tournament has reached the money, payouts will be handled as described in bullet 31.3.

31.5. If a tournament awards a non-monetary prize, such as World Series of Poker prize package, Full Tilt Poker will assign a monetary value to the prize, and distribute the cash value to the remaining players, based on their chip counts. If all remaining players have each won the first-place prize at the time of cancellation (e.g., the remaining players have each already secured a WSOP prize package), they will each keep their prizes.

And cash game is restored to the stack sizes at the end of the last complete hand.

[imthatguy]

Thanks Tomb1,

That's what I wanted to hear, sorta!

[callicles]

The last two times this happened while I was at a table, they also credited my account with an extra $5 for the inconvenience.

[ACE'S FULL]

tomb thanks for the heads up... That is exactly what happened... +rep for ya!!

Thanks!!