[abby99]

Originally Posted by jamby

So far, Neteller is absolving themselves of all responsiblity in this matter. What we need is somebody who wasn't using GMAIL and had the same security breach to help figure out who dropped the ball. Actually, right now I just want my money back...

Jamby, I really feel for you and for everybody else who lost money. I have never used gmail or PSO, and my accounts have not been breached (knock wood). I will try to help you and others by making it clear to NETeller that I closed my account primarily because of their failure to work with the people who were victimized. Send me a PM if you want me to refer to you specifically when I write to them.

[Slim7]

Originally Posted by hachkc

Based on this post, thanks but no thanks.

I'd have to agree. Thanks for the offer Harlequin, but I have not experienced any problems to this point, so I'll keep my regular email. Thanks for the info though!!

[bigjohn]

Originally Posted by jamby

I'm really sorry that you have also been victimized Brian. Please go to casinomeister.com and fill out a pitchabitch form in regard to this.

Neteller needs to be responsible for these transgressions.

-jamby

Neteller and Paypal have almost the same T&C's. Esentially anything that happens to your money is no fault of theirs. Thats why I don't keep $$ in NT or PP, and now I have closed my EFT. Maybe I should take my bank info off of Paypal as well....

[JM]

I've used PSO and Neteller, but neither is tied to my gmail account. So far its looking like gmail may be the weak link in the chain here.

[Big Mike]

My NT account is linked to an account used only for withdrawals from poker, so at this point i'm not going to close it. I've always had a separate password for NT. All this really sucks and I hope it works out in the end for people who have lost money.

Mike

[compost kid]

Just closed my account too. Sucks because I really enjoyed the ease which one could bounce money around from site to site for reload bonuses. Not worth the risk now, it seems.

Sorry to those who have been victimized. Thanks for the heads-up for the rest of us. I hope you get some support from neteller with your problems.

[cigarherb]

call me stupid, but what is a gmail account?

[EmptyPocs]

I emailed them a few days ago about changing my account attached to NT:

To maintain site integrity and security NETELLER requires that all clients wishing to change or remove their bank account information on their NETELLER account must verify all security information by telephone.
Please ensure that at least one business day has elapsed from the time of your last transaction, before submitting the request to have your bank account information removed.
If you have any questions, please contact our Customer Service Department at 1-888-258-5859 and we will be more than happy to assist you. Please choose option #0 then select option #1 from the phone menu to be connected directly to an agent.
The following Countries can dial Toll Free +800-7767-6343:.
Austria, Singapore, China, Hong Kong, Portugal, Japan, Australia, Taiwan, Israel, UK, France. Germany N, Netherlands, Spain, Denmark, Italy, Norway, Sweden, Finland, Greece, Poland, Macao, Ireland and Belgium.
Other International locations please contact us at +403-233-9466.
Thank you,

Customer Support TeamNETELLER

Phone: 1.866.383.5537

Local: 403.233.9466

Fax: 1.888.678.2128
support@neteller.com

www.NETELLER.com

[jamby]

I never kept a dime in Neteller (or PayPal for that matter). That wasn't the problem in my case - once they logged into NT they were able to transfer money from any linked account. In my case that was PokerStars and my checking account.

Originally Posted by bigjohn

Thats why I don't keep $$ in NT or PP, and now I have closed my EFT. Maybe I should take my bank info off of Paypal as well....

[Wedge Rock]

Trying to close my NT account now... here's a summary.

Mind you, there is about a 5-10 minute pause between each response from "Andrea".

Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Andrea'
Andrea: Welcome to our live chat service. How may we help you?
Eric: I would like to close my Neteller account.
Andrea: May I have your 12-digit NETELLER Account ID please?
Eric: XXXXXXXXXXXX
Andrea: Before we proceed, may I ask your security question please?
Andrea: What was your first car?
Eric: XXXXXXXXXXXX
Andrea: Thank you. Why do you want your account closed?
Eric: I have heard of security breaches and people losing money and it being "their responsibility". I don't want to risk a security breach with my account and I don't want thieves accessing my account. Until I am sure Neteller is secure, I don't want an account.
Andrea: Okay, your account is closed.
Eric: thank you. Please note that I am closing my account due to security concerns. I want NETeller to know that is my only reason for closing.
Andrea: Okay. Have a good night.
Chat session has been terminated by the site operator.

Real empathetic, eh?

Thanks Jamby and BrakeDust for the headsup on this.

Hmmm... how long does it take to close, because I logged out and logged back in AFTER "Andrea" assured me that my account was closed!