P* Customer Support

BrettButter · #1 (**permalink**) 01-07-2007, 04:53 PM

How long does it usually take for them to reply to an e-mail? I created an account a long time ago, and haven't used it in probably 3-4 months. It won't let me log into the account, or even get access to the "Forgot Password" link. I don't want to create another account, because well, you're not allowed/supposed to.

jojobinks · #2 (**permalink**) 01-07-2007, 05:00 PM

in my experience, minutes.

just make sure your email service doesn't filter the message. that sometimes happens to me.

BrettButter · #3 (**permalink**) 01-07-2007, 05:03 PM

It's actually been several hours (at least four..) since I sent the e-mail, and the e-mail address that the account was tied to doesn't even have filters. I'm kind of fed up with FTP, so I want to give P* another shot, but I guess they don't want me

shanghai_sparky · #4 (**permalink**) 01-07-2007, 05:19 PM

I had a similar situation; created account, but did not fund or use it. Months later I contacted them to get my user name.
It only took a few minutes to get bck in.

BrettButter · #5 (**permalink**) 01-07-2007, 05:23 PM

I sent another one from the same e-mail address, and another e-mail from a different e-mail address, about 10 minutes ago. Still no response on either, but hopefully soon. What am I to do without online poker!

jamby · #6 (**permalink**) 01-07-2007, 05:36 PM

I've been faced with that very issue the past few days and have been playing an awful lot of Wilson Tournament Texas Hold 'em. I'll probably switch to Poki Poker Academy at some point too. Kind of refreshing actually.

Quote:

Originally Posted by BrettButter

I sent another one from the same e-mail address, and another e-mail from a different e-mail address, about 10 minutes ago. Still no response on either, but hopefully soon. What am I to do without online poker!

BrettButter · #7 (**permalink**) 01-07-2007, 06:04 PM

They just now sent me an e-mail back, saying my account was closed. He said he did re-open it, and I should try logging in.

Same problem! ugh. I sent another e-mail, hopefully this gets worked out.

I saw all of the stuff going on with you Jamby, and I'm sorry to see it. I had some problems with FTP, but on a much smaller scale, and have never had a problem with NETeller. I got by okay without online poker yesterday because of a live game I went to, but I'm bored to tears thus far today.

jamby · #8 (**permalink**) 01-07-2007, 06:24 PM

Thanks BB. I appreciate your comments. I really hope you get your P* account up and running quickly. I'm going to leave mine locked up at least until this all gets worked out and possibly permanently.

I hope you win lots and lots of big pots and run into lots and lots of fish at the tables.

Quote:

Originally Posted by BrettButter

I saw all of the stuff going on with you Jamby, and I'm sorry to see it. I had some problems with FTP, but on a much smaller scale, and have never had a problem with NETeller. I got by okay without online poker yesterday because of a live game I went to, but I'm bored to tears thus far today.

BrettButter · #9 (**permalink**) 01-07-2007, 06:40 PM

Thank you very much

My account is back to opened, woohoo! I'd love to play in one of the CT tournaments, but I bowl Thursday nights. Maybe if there's ever a special one on a different day I can join in.

Quote:

Originally Posted by jamby

Thanks BB. I appreciate your comments. I really hope you get your P* account up and running quickly. I'm going to leave mine locked up at least until this all gets worked out and possibly permanently.

I hope you win lots and lots of big pots and run into lots and lots of fish at the tables.

hachkc · #10 (**permalink**) 01-07-2007, 07:05 PM

Most mondays we hold non-league events that vary between NLHE and HORSE events.