[jamby]

I didn't really think $300 was all that high a balance and I don't play high stakes - just .25/.50 NL and the occassional CT tourney.

That's really the smaller component of this though - they withdrew over $800 from my linked checking account via Neteller.

Originally Posted by Wedge Rock

Wow, sorry to hear this, Jamby. I try to keep my account totals pretty low... If I want to play higher stakes, I'd xfer in, play, then cash out...

[Wedge Rock]

Originally Posted by jamby

I didn't really think $300 was all that high a balance and I don't play high stakes - just .25/.50 NL and the occassional CT tourney.

I usually keep $100... If I win, I withdraw and leave $100...

In your situation, you would have still lost the $750 that came right from the bank, so even a P* balance of $20 wouldn't have helped you that much...

[jamby]

All very good and solid info and suggestions, Jim.

In fact, the manager at P* even suggested that my computer might be compromised by a keystroke logging program of some sort without my even being aware of. He said they often aren't caught by spyware or anti-virus programs.

This has been a real shake-up for me. I think I'm done with online gaming for good. Probably with Paypal too as the same type of thing could have happened there although not gaming site related.

Originally Posted by TheMightyJim2k

couple of ways to deal with that:

1) clear off spyware and setup firewall before changing passwords.
2) change passwords on a different computer or by phone.
3) type the password in a middle of crap on note pad and then cut and paste it into the its slot:

for example say my password is tmj2k then I would do this the first time I entered it:

dekwpatmj2kwaokq

and then cut and paste that into the password slot. after that your computer will remember it and you won't have to do that again, but a keystroke recorded couldn't easily figure it out.

But If your pc is pretty protected like it sounds like Jamby's was then there isn't a lot you can do. Sounds like a leak on Neteller's end, not the user end.

[shadesofgrey]

I would think a key stroke logger would show up in the list of active processes. Not the application list, but the list of processes. I would scour that list and see if there is something fishy.

Ive used a program call HijackThis to ID rogue processes, I think its mainly targeted for the browser, but it might help.... Being an IT guy you probably already know about this, but thought I would throw my $.02 at this horrible mess!

GL Jamby!

[A-Ro]

Originally Posted by shadesofgrey

Being an IT guy

Jamby be's an IT girl.

[jamby]

IT yes - expert on all thing tech - not at all. I certainly appreciate any and all suggestions, ideas, etc.

My specialization is data warehousing and project management so that doesn't make me a web expert for sure.

I'm cautious though and have good habits for the most part (other than using the same ID and password too often).

The P* security dept. manager told me that he thinks the receiving companies will have to pay the money back to Neteller and subsequently to me and he seems to think that I'll only be liable for the ~$66 fee.

Not so sure, but his logic is that they should have matched up the incoming account information with the account information they had and that all kinds of bells should have gone off with red flags. He even went so far as to say that the monies are probably already in a frozen state.

I still haven't heard back from either betway or paradisebet ltd. so don't know much. There are no phone numbers available for either that I've been able to find.

Originally Posted by shadesofgrey

... Being an IT guy you probably already know about this...

[shadesofgrey]

Whoops Sorry Jamby....

If you download hijackthis & post its output I will mull over your running processes and see if there are any malware running in the background. It might help any future problems. Because chances are if this happened once it could happen again.

[i run 8s]

Jamby, GOOD LUCK. I have nothing to add that has not been said. Hopefully it works out.

8's

[NanaBanana]

I am so sorry to hear this. Good luck jamby, with getting it resolved...and quickly. Of course, it doesn't help to have the headaches of dealing with something like this...but, we're rootin' for you. Hang in there....

[Harlequin011]

Originally Posted by shadesofgrey

Whoops Sorry Jamby....

If you download hijackthis & post its output I will mull over your running processes and see if there are any malware running in the background. It might help any future problems. Because chances are if this happened once it could happen again.

Yeah post the Hijack This and root with SoG