Disapointed with my ASM...

[SDaye]

Hi every body,

At last I received my ASM chips!! but... I bought 500 and 127 of them have have a defect!!!!!!

Just look at the picture:



Does someone had this problem before??? For the price I paid I'm very disapointed (I'm in France so it's much more expensive...)

[JM]

That's actually not considered a defect. Its a normal thing that happens with compressed clay chips. Paulsons have it too.

[bmwguy525]

Have you contacted Cathy about it yet? Unfortunately they might say that this is normal variance in the production process, but definitely see if they can do anything for you. Obviously their customer service is top notch

[palmimports]

Originally Posted by JM

That's actually not considered a defect. Its a normal thing that happens with compressed clay chips. Paulsons have it too.

I agree- its part of something made by hand vs made by machine.

Same thing as the dimple on ceramics-

[JM]

Here's some of my paulson winner's circle that look like this.

[whataboutj]

I agree that it is because the ASM chips are hand made and I have seen it on a few that I have received.

That being said 127 chips is a lot for that type of issue IMO. I would probably be a bit upset if i got that many chips like that. Try calling ASM and talk to them about it. They have awesome customer service and may be willing to do something - you won't know if you don't talk to them
J

[imthatguy]

Sorry to say, but this is normal variance and happens from mold to mold.

[JM]

Originally Posted by whataboutj

I agree that it is because the ASM chips are hand made and I have seen it on a few that I have received.
J

Well its not really anything to do with being hand made, its because of the TREMENDOUS pressure used to make compression molded clay chips. Typically it happens more with day glow colors, since they are less dense (no brass) as I recall.

[imthatguy]

Originally Posted by JM

Well its not really anything to do with being hand made, its because of the TREMENDOUS pressure used to make compression molded clay chips. Typically it happens more with day glow colors, since they are less dense (no brass) as I recall.

And also more prevalent in the hourglass chips.

[JM]

Originally Posted by imthatguy

And also more prevalent in the hourglass chips.

Is it really? Hadn't heard that. Here's a snipped from Jim Blanchard's interview from the review forum here, it talks about how the chips are molded:

We do what's called high-pressure, high-temperature molding process. We're using 150-ton presses, and we're using 250+ degrees of temperature. So, the combination of the two gives a very, very sharp detail to our chips. As compared to the common company we get compared to, Paulson. Paulson does just the opposite. They use a low-pressure, low-temperature process and if you put the chips side by side, the first thing you notice is the incredible detail that our chips have compared to the Paulson chip.