Disapointed with my ASM...

EasilyFound · Tweet this Post! #31 04-18-2008, 05:35 PM

I don't know whether that look is considered a defect or not. I can't say that I've ever noticed it before. If those were my chips, I'd not be happy. When stacked up all together like that, they look like ****. Just my two cents.

smitty007 · Tweet this Post! #32 04-18-2008, 05:36 PM

Sorry you are disappointed with your purchase. In all of my dealings with ASM, they have delivered nothing but incredible customer service and an incredible product. If you contact them about it, I'm sure they will either give you a good explanation of what's considered normal variance (so that you can feel a little better about it), or get you replacements.

You still have a great, high end chip. Good luck!

Ligarius, I will defend ASM and sing their praises, and there is nothing wrong with me doing so. I've been a member here for a long time and ASM has done nothing but treat me and the rest of this community amazing. I'm not going to throw them under the bus for not meeting your expectation on something that is considered normal variance. Even if it wasn't considered normal variance or if it is too many chips out of 500, I'm still not throwing them under the bus. They are a great company from my personal experience and many others' experiences.

If they start making bad customer service and a bad product a part of their business model, then I will change my tune. But, they have given me and many others nothing but incredible customer service and an incredible product for a long time now. This does not mean that you can't question the variance and contact the company about it. Still, there is nothing wrong with us letting SDaye know about how great of a company ASM is and how great of a product they produce.

And no, I'm not on their payroll...nor is anyone else here as far as I know...

noelsarchs · Tweet this Post! #33 04-18-2008, 05:40 PM

This thread just s u c k s.

I've dealt with people who returned chips because of some so called defect like this, and it cost me a lot of money trying to please these people who expect some sort of perfection.

I have no reason to defend ASM, but I do have about or have ordered well over 20000 chips from them of every edge spot or color combination.

If you want to see a defect, order some chips from BCC then you might get some sympathy.

PhilTheThrill14 · Tweet this Post! #34 04-18-2008, 06:02 PM

So - just how much of the edgespot has to be missing before it can be called a defect?

What if 50% of the edgespot is missing? 75%? At what point do you say - "yup - that is no good - let's call it a defect?" 100%? There has to be a point. And those blue chips crossed the line in my book - that is not "normal variance due to production method".

You can't use the fact that they are "hand-made" clay chips as some kind of perfect defense. There is a point where the little nuance turns into a blemish that makes the chip look horrible. The other chips in the picutre have the little nuances I love - the ones that make clay chips sweet. The blue chips are crappy.

smitty007 · Tweet this Post! #35 04-18-2008, 06:09 PM

Quote:

Originally Posted by PhilTheThrill14

So - just how much of the edgespot has to be missing before it can be called a defect?

What if 50% of the edgespot is missing? 75%? At what point do you say - "yup - that is no good - let's call it a defect?" 100%? There has to be a point. And those blue chips crossed the line in my book - that is not "normal variance due to production method".

You can't use the fact that they are "hand-made" clay chips as some kind of perfect defense. There is a point where the little nuance turns into a blemish that makes the chip look horrible. The other chips in the picutre have the little nuances I love - the ones that make clay chips sweet. The blue chips are crappy.

I think the important thing to point out here is that there is normal variance, and this type of variance does occur and is considered "normal" among clay chips. If it is excessive and not acceptable to you, than by all means contact the company, and talk with them about it. Knowing ASM, if people in the community think it is excessive, they will probably think the same thing and make good on their product.

The variance seen in these chips, even if it is excessive, does not mean that ASM sucks (not that you were saying that Phil) or that they don't produce a great product. This is what got me going...

PhilTheThrill14 · Tweet this Post! #36 04-18-2008, 06:19 PM

I haven't gone back and re-read them all, but I don't think anyone said "ASM sucks".

The OP says that he is disappointed with his ASMs - and some of us agree that although that type of edgespot "defect" is variance, the degree of the "defect" is not an acceptable variance. It's a combination of the number of chips and for me, more-so the fact that the edgespot is cut in half buy the defect - can't say I've seen that in any other example - where it goes all the way through.

The paulson examples that were shown earlier are laughable when used to compare to the blue chips in the OP. The "defects" aren't even close in terms of badness....

guinness · Tweet this Post! #37 04-18-2008, 06:58 PM

Quote:

Originally Posted by SDaye

Very bad, didn't knew that 127 chips would have a defect when I gave 900$ for 500 chips!!

I see 250 'defects' from the $3500 I dropped on 1000 Olivias. Shame on you Paulson!

Josh · Tweet this Post! #38 04-18-2008, 07:00 PM

FWIW, I think it looks cool.

ontheuptick · Tweet this Post! #39 04-18-2008, 07:24 PM

Quote:

Originally Posted by whataboutj

With all due respect Matty - I know your a huge fan/supporter of ASM/PCOL but 127 out of 500 chips is a lot and way more than basic "Variance". Too say that his opinion is laughable is wrong. I'd probably be upset by that amount of chips having the issue too if I didn't like the look of it. A few chips with that issue is understandable.

If he wasn't told about the potential issue with the mold, color combos, etc ahead of time then they should take care of it for him. If he was told/warned about it and still moved forward with the order then that is his fault.

You're missing the point. Matty (and others) are pointing out that it's NOT A DEFECT. There's nothing wrong with these chips. The edgespots split on some of them, but there's nothing wrong, they aren't defective. If 127/500 had an inlay that wasn't printed or something, now that's a defect.

smitty007 · Tweet this Post! #40 04-18-2008, 07:35 PM

Quote:

Originally Posted by PhilTheThrill14

I haven't gone back and re-read them all, but I don't think anyone said "ASM sucks".

The OP says that he is disappointed with his ASMs - and some of us agree that although that type of edgespot "defect" is variance, the degree of the "defect" is not an acceptable variance. It's a combination of the number of chips and for me, more-so the fact that the edgespot is cut in half buy the defect - can't say I've seen that in any other example - where it goes all the way through.

The paulson examples that were shown earlier are laughable when used to compare to the blue chips in the OP. The "defects" aren't even close in terms of badness....

I agree, I was more responding to some people (maybe one person) getting huffy about people defending ASM...poor wording on my part...