WARNING Blue Chip Company Custom Hotstamp Problems

kmalsom · #41 (**permalink**) 02-08-2007, 02:00 PM

Quote:

Originally Posted by BPTDirector

Email sucks, it doesn't show genuine intent or concern and isn't a great way to settle a dispute between two opposite sides. That's what conversation should be for. You cannot give up, you have the right to get the correct value for your money spent, and $500 is plenty big enough of an expense to be worried that it won't be right..... Talk, don't email, it may make a difference.

Good luck - I really hope this has a great ending for you -

BPT

This is so true. It's hard to voice things well over email (or letters) and a lot of times they sound more harsh than what was intended. I've had much better luck dealing with problematic situations via phone rather than email.

Hope they are all fixed and correct for you.

Deuce · #42 (**permalink**) 02-08-2007, 02:02 PM

Quote:

Originally Posted by BPTDirector

I am on your side as far as knowing absolutely that the end result should have you with a full set of correctly stamped chips that don't peel as easily as they show on your video.

Honestly though, if I was on the receiving end of your reply I probably would have read hostility and satire into what you wrote, even though I've written hundreds of emails in the same vein as your reply, and have felt that I was just being honest also at that time and not hostile in intent the folks that received those emails weren't always happy with me for awhile.

Email sucks, it doesn't show genuine intent or concern and isn't a great way to settle a dispute between two opposite sides. That's what conversation should be for. You cannot give up, you have the right to get the correct value for your money spent, and $500 is plenty big enough of an expense to be worried that it won't be right..... Talk, don't email, it may make a difference.

Good luck - I really hope this has a great ending for you -

BPT

He did speak with them over the phone according to his post... the "rude" email was in response to Mr Endy acting like an ass AFTER lying about the chips almost being done two weeks earlier...

MetalSlug3 · #43 (**permalink**) 02-08-2007, 02:06 PM

Quote:

Originally Posted by JM

p.s. Deuce, word has it the Roman mold is available again!

Not to threadjack, but someone please CONFIRM the availability of the Roman Mold. Please.

BPTDirector · #44 (**permalink**) 02-08-2007, 02:07 PM

Quote:

Originally Posted by Deuce

He did speak with them over the phone according to his post... the "rude" email was in response to My Endy acting like an ass AFTER lying about the chips almost being done two weeks earlier...

I understand that - but remember - honestly - unless you were there - would any of us know what actually went on? I want and would expect BC to make this right for him, I am not standing on their side by any means - and feel they have no rights as a business to refuse to make this right for him. But, without going to court which would just cost much more money - a cordial phone conversation may get things on track again.

Just trying to help man....just trying to help based on past experiences I've had. I had a very respected custom chip vendor tell me that he would never, ever deal with me again in an email after a chain of rotten communication between us on some product I felt was substandard. However, the next day, a 10 minute phone conversation repaired all that very bad blood and I actually got more in return than what I was asking for.

BPT

kmalsom · #45 (**permalink**) 02-08-2007, 02:17 PM

After rereading the op, there are some things which look like they could have caused some misunderstandings by both parties. I hope you get it all sorted out.

Nexttime · #46 (**permalink**) 02-08-2007, 02:31 PM

Quote:

Originally Posted by JM

Yeah I second that Deuce, we don't need to shed any tears for BCC. They make chips for CASINOS for cripes sake. A 500 chip order is not going to make a dent in their bottom line.

I don't disagree, it does make me wonder why a company that does produce chips for casinos didn't know that there would be a probably with a particular hotstamp. It's their business to know isn't it?

maniack · #47 (**permalink**) 02-08-2007, 02:41 PM

Quote:

Originally Posted by BPTDirector

But, without going to court which would just cost much more money - a cordial phone conversation may get things on track again.

It's good advice and I have had good phone conversations with Dave Endy and may try again. Like I said in the OP, I'm just feeling like I got burned here and they seem to be unwilling to take any steps to make it better.

Quote:

Originally Posted by kmalsom

After rereading the op, there are some things which look like they could have caused some misunderstandings by both parties. I hope you get it all sorted out.

Can you be more specific? From my standpoint, I can't see where I've had a part in the misunderstandings at all...

kmalsom · #48 (**permalink**) 02-08-2007, 02:51 PM

Quote:

Originally Posted by maniack

Can you be more specific? From my standpoint, I can't see where I've had a part in the misunderstandings at all...

Mainly where you talked to them about some of the chips being usable, that maybe they had their production guy go through the chips to look for obvious damage, redid those, and sent the rest back assuming that they were still usable. Then it would be understandable that they would start getting testy when you rubbed off a few more and called them back. They may have assumed that you only needed the 40% replaced.

I'm not saying they necisarrily handled it in the best way, and I may be totally off base in the way I read it, but I understand how things like this can escalate into a much bigger situation than they originally were.