My ASM order is HERE!!!!!!!! Many spinners :-(

tastic · #11 (**permalink**) 08-01-2006, 01:01 PM

Don't feel too frustrated...I received my chips last week and I ordered Jan 31st, with art approval Feb 14th...

On top of that I had to send back ~200 chips (spinners) so who knows how long until I get those replaced and have a playable set...so even if they expedite my replacements...it'll be close to 8 months for my order form start to finish

I hope you get yours soon

Quote:

Originally Posted by 2_hotty

Yeah, my artwork was approved on May 2nd. (sigh) I'm starting to get a little frustrated.

campcleavage · #12 (**permalink**) 08-01-2006, 01:06 PM

Quote:

Originally Posted by 2_hotty

Yeah, my artwork was approved on May 2nd. (sigh) I'm starting to get a little frustrated.

CAN I GET A........."HELL YEAH"? I hear that.

My artwork was approved in middle APRIL and card was charged back in MAY. I was informed by CATHY that my chips were in the finishing stage and should ship out within a week. That was FRIDAY.

I need my CHIPS!!!

tripod22 · #13 (**permalink**) 08-01-2006, 01:48 PM

Ouch! How long ago did they charge your card?

Quote:

Originally Posted by tastic

Don't feel too frustrated...I received my chips last week and I ordered Jan 31st, with art approval Feb 14th...

texred1 · #14 (**permalink**) 08-01-2006, 02:48 PM

Quote:

Originally Posted by 2_hotty

Yeah, my artwork was approved on May 2nd. (sigh) I'm starting to get a little frustrated.

My artwork was approved on April 26th, and my card just got charged on Thursday (July 27th). I've never been so excited to get a bill in my life.

Last time I talked to Cathy, she was saying mid-August for me. So I still got a couple of weeks to go. Hopefully.

~dustin

2_hotty · #15 (**permalink**) 08-01-2006, 03:26 PM

Last time I talked to them they told me last week of July, first week of August.

So it would seem that there is no rhyme or reason to what it is they're doing over there.

Some people get charged right away and wait forever for their chips, some people get charged right before their chips ship after waiting for months, and then some people are completely in the dark 12 weeks after ordering (hey! like me!).

Man, I wish our customers at my job were as leanient as we are with delivery times.

Deuce · #16 (**permalink**) 08-01-2006, 04:39 PM

My order had a rush put on it. I was in contact with a few people over there by phone because I had some issues that needed to be resolved. They informed me my order had a rush on it because of all the little problems I had to deal with. Maybe thats why my order was finished first????

JT-Bird · #17 (**permalink**) 08-01-2006, 04:46 PM

Quote:

Originally Posted by Deuce

My card was charged on the 22nd of June and my final artwork/proof was apporved on May 24th.

Yeah, the bad new is there is no rhyme or reason to the artwork/card charged and delivery dates. My card was charged on May 31st and I still have at least a week or two to go (per Glenda below)...

"Your chips will be on the next truck to the finishing plant. They are off the repress and on the cleaning table ... pretty chips too.
I don't have a fixed date for the truck .... but probably within the next
7-8 days ... since we need more clay now."

A lot depends on your chip color and the availability apparently.

Deuce · #18 (**permalink**) 08-01-2006, 04:52 PM

Quote:

Originally Posted by JT-Bird

A lot depends on your chip color and the availability apparently.

Thats probably the biggest delay with some orders I would guess.

2_hotty · #19 (**permalink**) 08-01-2006, 11:30 PM

Then tell me it's going to be 16 weeks, or 18, or whatever. At least then I would be prepared. 12 week delivery is a long time to begin with. Missing that "estimate" by 3-4 weeks is a big miss. If they're out of material again, what's that going to do to lead times?

Maybe it's just because I deal with this stuff at work that it bothers me so much. I have been patient though, now the waiting just sucks. 12 weeks is up, and I know nothing more then I did 12 weeks ago. As far as I can tell, nothings been done with my chips yet.

I'm now in that part like when you're waiting on hold for service somewhere. You've been on hold forever, but you can't hang up now, what if they're just about to pick up the phone and you miss them? That's exactly what I feel like with these chips. One part of me says "you've waited this long, stick it out" and another says "screw it, cancel the order and buy different chips".

Deuce · #20 (**permalink**) 08-02-2006, 12:06 AM

Quote:

Originally Posted by 2_hotty

Then tell me it's going to be 16 weeks, or 18, or whatever. At least then I would be prepared. 12 week delivery is a long time to begin with. Missing that "estimate" by 3-4 weeks is a big miss. If they're out of material again, what's that going to do to lead times?

Maybe it's just because I deal with this stuff at work that it bothers me so much. I have been patient though, now the waiting just sucks. 12 weeks is up, and I know nothing more then I did 12 weeks ago. As far as I can tell, nothings been done with my chips yet.

I'm now in that part like when you're waiting on hold for service somewhere. You've been on hold forever, but you can't hang up now, what if they're just about to pick up the phone and you miss them? That's exactly what I feel like with these chips. One part of me says "you've waited this long, stick it out" and another says "screw it, cancel the order and buy different chips".

I hear ya man, waiting that long for chips is kinda crazy and especially when others get their chips before your CC has even been charged. Maybe if you call to cancel they will put a rush on your order instead of letting you cancel.