[ZackAllen]

I agree. As a business owner I want everything to go right, when it doesn't it is my job to fix it.

If the world was perfect, who would need insurance?!

[ZackAllen]

Originally Posted by Wylecoyo

If it were my business, I would rather inform a customer their order is going to be delayed due to a defect in manufacturing, apologize in advance, and correct the order rather than sending it to them and letting them find the mistake for me.

Therein lies the catch 22. For as many people like you there are the other sides that would gripe because thier order is delayed. "why can't they get it right and get it out the door to me on time!"

See, it's a no win for a business. We just try to do the best we can everyday and solved problems when they arise.

[tastic]

exactly

[Spaceman Spiff]

Originally Posted by Wylecoyo

Perhaps my real problem is that in my profession mistakes make people die and, therefore, we tend to be pretty critical of mistakes and do everything humanly possible to prevent them from happening.

That's a good point. In my profession, if we make a mistake and add 2 extra gallons of solvent to a batch, the next department's not likely to notice, let alone the customer.

In your world, "We've secretly replaced wylecoyo's F-14 ordnance with bottle rockets and sparklers. Let's see if they notice."

It really is a catch 22 with customers these days. Half the time they cry (wolf, a majority of the time I suspect) that we're going to shut them down if the order isn't on time. Hell, we do the same thing to our vendors. So to please the customer, things get rushed, sometimes bad product gets out, and all too often, the customer is also in such a rush that they never notice it. So then, if bad product got out once and no one noticed, the standards slip and you can guarantee it will happen again.

[wolispenok]

I am getting a set of customs ASMs with standard sized inlays and the A mold (american?). And as I live in Brazil and I am in the USA for business only once each 2 months I was very troubled by this post.

I even happened to get a scheme to ask someone from this board to check the chips for me and then send them to their final destination. "You know who you are and I am very thankful for your comprehension and help to another forum member".

But as I have been continuously talking to PC.com staff they made me feel more confortable so I am getting the chips directly on one of my trips.

But after reading the whole thread again I am still a little suspicious about anything that is not on HH mold with standard inlays. I havent seen any customs on the A mold. Is that because it´s ugly or because it is not safe as the HH mold for customs?

I thank in advance any helpful comments.

[ram1962]

Originally Posted by wolispenok

But after reading the whole thread again I am still a little suspicious about anything that is not on HH mold with standard inlays. I havent seen any customs on the A mold. Is that because it´s ugly or because it is not safe as the HH mold for customs?

I thank in advance any helpful comments.

I have only seen one other order that was delivered to a customer that was as bad as some of my original chips and it was also the Roman mold. Spacemonkey's chips are on the "A" mold and they turned out beautifully. Here is a link to his chips:

http://www.chiptalk.net/forum/viewtopic.php?t=899

[House of Payne]

Originally Posted by Wylecoyo

Look at the pictures – the defects are completely obvious. New QC person / operator / manufacturer or not, wrong is still wrong and these defects would have been easy to see had someone bothered to look.

Wylecoyo's entire rant is right on the money. I have been saying for years that it appears that regardless of what product or service I get lately it ALWAYS needs to be correct because it was screwed up the first time.

A minor nit with the quoted part above. Waiting until the end to QC the job is a waste. It is much more cost effective to find and correct problems when they occur. One of the production processes broke down. Either someone was asleep, a backup wasn't adaquately trained, or a machine was out of calibration. Bottom line was nobody noticed this during production. The operator of the press or the labeler or edge-spotter (whatever the person is called) should have been looking at these chips as they are being produced. They should have noticed the problem and had the authority to shut their job down to correct the problem. If the production process is done correctly, the QC person is a waste of a resource. PC.com should be looking at their processes to determine how this production flaw occurred then retrain or modify the process to prevent reoccurence.

Mike