Ram's ASM Chips arrived today!

ram1962 · #51 (**permalink**) 06-22-2005, 12:29 PM

Just an update on my returned chips.

PC.com did a great job fixing my order and all of my chips are now in great shape. I'm not sure what the process was that failed and allowed the original chips to pass inspection, but as far as backing up their product I can say that they did everything possible to correct the situation in a timely and courteous fashion.

ky70 · #52 (**permalink**) 06-22-2005, 03:49 PM

Great news!!!!

Wylecoyo · #53 (**permalink**) 06-22-2005, 04:20 PM

I just came across this thread and I am speechless. I am so sorry your order came in such terrible shape, but very relieved the manufacture took care of you. I hope you enjoy them, now that they are all present and accounted for.

Spaceman Spiff · #54 (**permalink**) 06-22-2005, 04:25 PM

Great news! It's nice to hear about a company that actually cares about its customers.

SpaceMonkey · #55 (**permalink**) 06-22-2005, 11:09 PM

Glad to hear that news Ram! They've always been more than courteous when I talk to them. That's great you got your remade chips in about a month.

dad604 · #56 (**permalink**) 06-23-2005, 12:26 AM

That's great. It is always nice to heard about a company that backs their product. It is only when you have problems that you find out who is good.

ZackAllen · #57 (**permalink**) 06-23-2005, 09:50 AM

awesome news, Ram! PC.com has been great to work with for me as well. Through the whole order process. I am not even done inspecting my chips and I have another 600 chip order to place.

1 bad chip found so far in mine...not done inspecting. This is a pain while at work, to much "work" to do!

Wylecoyo · #58 (**permalink**) 06-23-2005, 10:27 AM

Although I will reiterate it is good to know they corrected the order, I am reasonably sure Ram would have appreciated it even more if they had got the order correct the first time. I went back and reviewed the pictures included in this post and I cannot forgive pc.com for ever sending these out in the first place. It’s great to back your product up, but Ram paid for a product in advance and they should have gotten it right the first time. I would still be pissed if it were me due to the additional wait time, added hassle of having to perform the quality control the manufacturer should have done themselves, and general pain in the a** the entire situation would have been. Look at the pictures and tell me anyone at pc.com who handled these chips during the manufacturing and/or packaging of these chips could not have seen these defects themselves. Get it right the first time; don’t make me jump through hoops to obtain what I have already paid for. I notice there are not any threads posted here from pc.com complaining how they had problems getting Ram’s money.

Sorry for the rant, but I hate companies who fail to deliver what they promise. Yes, I know they fixed it, but it should never have needed fixing in the first place.

Spaceman Spiff · #59 (**permalink**) 06-23-2005, 10:43 AM

Well, coming from someone who works in manufacturing, I can tell you that sh!t happens. There are minor mistakes that no one will ever notice and then there are the major f*ck-ups that sometimes still manage to get out the door. Could've been any number of things, it doesn't take a perfect storm in most mfg. applications I've seen for it to happen. I don't know their process or how many chips per hour they're putting out. Based on the orders around here and their lead times, I'd guess that they're cranking pretty good. They could have had a new guy on the press, a new guy in QC, a miscommunication, a bunch of things.

Yeah, it'd be nice if it never happened, but what's important to me is, when it does happen, does the company acknowledge a mistake and make it right. PC.com did. Too many other places would have shrugged their shoulders and said too bad.

Wylecoyo · #60 (**permalink**) 06-23-2005, 10:54 AM

Perhaps my real problem is that in my profession mistakes make people die and, therefore, we tend to be pretty critical of mistakes and do everything humanly possible to prevent them from happening. I understand your points and, again, I am very happy pc.com remedied the situation. My rant was not necessarily directed at them specifically, I just notice, as I get older (maybe I’m just a bitter old man) more and more people are too accepting of mediocrity and inferiority. Yes, many problems can be corrected after the fact, but this does not mean they should make it all the way to the end user to be identified. If it were my business, I would rather inform a customer their order is going to be delayed due to a defect in manufacturing, apologize in advance, and correct the order rather than sending it to them and letting them find the mistake for me. Look at the pictures – the defects are completely obvious. New QC person / operator / manufacturer or not, wrong is still wrong and these defects would have been easy to see had someone bothered to look.